2021-11-02
What You’ll Be Doing
As a Customer Service Contact Centre Representative, you’ll be the first point of contact for clients calling in with questions or requests related to their credit card needs. You’ll work in fast-paced environment and deepen relationships, quickly resolve issues and identify opportunities to match clients with the right products and solutions that will enable their financial success.
We want to hear from you if:
- You must be willing and able to participate in the CIBC Agent @ Home program
- You go the extra mile, because it’s the right thing to do.
- You are ambitious and you love to learn.
- You are motivated to make a difference.
- Your diverse background and experience makes your team stronger.
- You bring the best of yourself to work.
The start date for this role is January 10, 2022.
Training commitment: 2 weeks of part time training between 9:30am – 2:30pm is mandatory to ensure your success.
Scheduling commitment: You will be scheduled for a minimum of 25 hours per week during the hours of 9:30am – 2:30pm Monday to Friday.
We have embarked on an Agent@Home remote work program. All employees are required to meet the Agent@Home program requirements and attend in person business related meetings that are scheduled from time to time.
Agent @ Home Program Requirements
- Ability to work independently in a private and quiet workspace (ie. in a room or office with a door that closes)
- Wired Internet connection capable of continuously supporting excellent call quality and high-speed response rate (internet connection can be connected to modem through hard cable (not wireless) with a minimum download speed of 15 mbps and upload speed of 10 mbps)
How You’ll Succeed
- Get comfortable connecting on a personal level. Don’t be afraid to draw from your own experiences to help our clients.
- Be the best listener. Make sure our clients’ feel heard, no matter what the issue.
- Study up! Invest some real time in getting to know our suite of credit card products and use your knowledge to connect clients with the right product opportunities.
What CIBC Offers
At CIBC, our people are our greatest asset. You’ll become part of a diverse community that acknowledges everyone’s unique talents, and empowers teams to do what’s right for the client, and to do it well. As part of our team, you will:
- Thrive: Benefit from an open and approachable culture that provides the flexibility and support you need to integrate your life at work and at home
- Connect: Work in a place where the right technology and infrastructure fosters innovation, collaboration and creativity
- Develop: Grow your skills and career through our best-in-class onboarding experience, ongoing learning opportunities, individual development planning and comprehensive product training
- Prosper: Share in our collective success with a competitive salary, incentive pay, banking benefits, health benefits program, and employee share purchase plan
Contact: Vicki Aube – (506) 449-6001