The Program Manager position is responsible for the administrative oversight and daily operations of the Fredericton & Upper River Valley (Zone 3) Area Cancer Survivorship Program. This position will report directly to Chief Executive Officer (CEO) of Chalmers Foundation and the Regional Director Cancer Support Programs at Horizon Health Network. To ensure success of the program, collaboration with Horizon Health Network’s Program Director, cancer care providers, patients and families is essential.
QUALIFICATIONS:
• Business Administration or related discipline / background, 3-5 years in a managerial type of position
• Demonstrated leadership and communication skills (oral and written), strong interpersonal skills, and ability to act as a change agent
• Demonstrated critical thinking, conflict resolution, and planning / prioritizing
• Initiative, sound judgment, and decision-making skills
• Ability to work both as a team and independently
• Physical capacity to carry out the work assigned
• Demonstrated adherence to relevant legislation including the Personal Health Information Privacy and Access Act to ensure all patient, business, financial, and employee information is accessed on a need-to-know basis
• Patient safety is a critical aspect of quality healthcare
• Successful candidates must be accountable for creating a culture of collaboration, working as a team, communicating effectively and responding to client needs
• Ability to work collaboratively and communicate effectively with a variety of health care providers, including nurses, physicians, managers and staff from other disciplines
• Excellent analytical skills with demonstrated ability to provide detailed reports and analysis as required
• Proficiency with Microsoft software programs
• Compliance with the Chalmers Foundation’s management philosophy and organizational values
• Compliance with Chalmers Foundation’s confidentiality policy
• Ability to attend work on a regular basis
• Ability to perform the duties of the position
• Good work record
• Written and spoken competence in English is required
KEY RESPONSIBILITIES:
• Assist with the development and implementation of local program, adhering to regional policies, procedures, and vision, consistent with the guiding principles of organizational design
• Facilitate implementation of services from outreach allied healthcare providers to partner with and provide services within the design of the program
• Responsible for coordinating and implementing local program changes
• Assist with development of local program and facility standard operating procedures
• Ensure adherence to professional practice standards, the Chalmers Foundation Policies and procedures, while ensuring quality and safety of care delivery
• Provide insight on monthly budget variances, raising awareness to challenges and suggestions to address challenges
• Direct, oversee, monitor, and evaluate the quality of the program by developing, implementing, and evaluating a quality improvement process through collaboration with the Regional program partners
• Review the needs of local program population, looking for opportunity to further develop program delivery, education, services, and new satellite locations
• Ensure mechanisms are in place within the program for promptly addressing patient and family comments, questions, and concerns
• Develop program surveys/ feedback opportunities to ensure effectiveness and suitability of the programs provided through collaboration with the Regional program partners
• Report on patient outcomes in collaboration with the Regional program partners
• Maintain statistics on participation in programs and events, adjusting as required, reporting to the CEO and Regional Director
• Support KPI development, tracking and monitoring through collaboration with the Regional program partners
• Operational oversight for program facility and satellite locations
• Coordination of quarterly Power Days, conferences, fundraising and special events
• Lead special projects and quality improvement initiatives
• Assist with creating of website, marketing and promotional material in collaboration with key stakeholders while adhering to the applicable branding requirements
• Develop, foster and maintain positive strategic relationships with stakeholders within the public, private and not-for-profit realms
Human Resource Management
• Onboard and mentor local area team in line with the mission and vision of the program
• Monitors type and use of human resources and provides recommendations to achieve efficiencies while considering both short- and long-term implications of proposed changes
• Develops innovative solutions and strategies to issues where no precedent may exist
• Establish and maintain effective, consistent communication with the local program team, and all internal and external partners
• Foster effective teamwork across program and community partners
• Provide educational and growth opportunities to local area team to ensure leading practice/services are delivered by highly qualified team, coordinating specific program training as required including facilitating trainer/trainee sessions
Finance
• Reviews Plan of Establishments for area of responsibility and reports inconsistencies to Finance Director
• Analyze and evaluate budget variances monthly. Reconciles budget variances with the Finance Director
• Identifies budget pressures, in conjunction with the Finance Director and completes requests for enhancements as required
• Gathers metrics and provides information/recommendations to the Finance Director to support reduction or augmentation of programs
Quality and Safety Management
• Conducts incident analysis, identifies and implements changes as required
• Ensures Occupational Health and Safety inspections are completed and variances are followed up on
• Maintains and posts statistics as required by the program
• Participates in the development of project charters, as needed, and ensure follow-up with Finance Director
These duties and responsibilities may change as per operational requirements
Company Website: http://www.chalmersfoundation.com
#Health and Wellness jobs
#Healthcare jobs
Skills:
Project Management
Nonprofit Organizations
Time Management
Microsoft Office
Initiative
Leadership
Organizational Initiatives
Screening Questions:
Do you have a valid driver’s license? Must-have qualification
Are you willing to travel within the Fredericton & Upper River Valley (Zone 3) to fulfill your duties? Must-have qualification
Have you completed the following level of education: [Bachelor’s Degree]?
Company: The Chalmers Foundation
Contact: Terri Mott – chalmers.foundation@horizonnb.ca
Active Dates: 13-03-2024 to 01-04-2024